Public Offer Agreement

General provisions

• This document is an official proposal (public offer) by the Service Administration (hereinafter — "Service Provider") to enter into an agreement for access to the SaaS platform 4u.bot (hereinafter — "Service") under the terms set forth in this agreement.
• In accordance with Article 641 of the Civil Code of Ukraine, this document is a public offer. Upon acceptance of the terms below, the individual or legal entity that accepts this offer becomes the Client.
• Acceptance of the offer constitutes registration on the Service and/or payment for the Service Provider's services. Payment of the invoice also constitutes unconditional confirmation that Services for the previous period (if applicable) were rendered properly.
• The agreement is deemed concluded from the moment the Client accepts the offer.

Subject of the agreement

The Service Provider grants the Client access to the cloud SaaS platform 4u.bot for creating and managing Telegram bots (hereinafter — "Services"). The list of Service features includes:

• Visual bot builder (flow builder)
• Subscriber management and segmentation
• Mass broadcasts and message sequences
• Live chat with clients
• AI (artificial intelligence) integration
• Analytics and statistics
• Payment processing (via connected payment systems)
• Product catalog and shopping cart
• Knowledge base (RAG)

The specific scope of features is determined by the selected subscription plan.

Subscription plans and service pricing

• Current subscription plans and their pricing are published on the Subscription page.
• Service pricing is stated in Ukrainian hryvnias (UAH) and includes all applicable taxes.
• The Service Provider is a third-group single tax payer and is not a VAT payer.
• The Service Provider reserves the right to modify subscription plans and pricing with at least 30 days' prior notice via email or in-Service notification. Changes take effect no earlier than the next billing period and do not affect the current paid period.

Payment procedure

Services are paid on a 100% prepayment basis for the billing period (month).

Payment methods for Ukrainian residents:

• Bank card (via monobank payment system)
• Bank transfer (non-cash payment) — for legal entities and entrepreneurs

Payment methods for non-Ukrainian residents:

• Bank card (Visa/Mastercard)

For non-cash payments, the Service Provider issues an electronic invoice. Such invoice serves as the basis for payment and a primary document confirming the provision of services. Payment deadline — 5 business days from the invoice date.

The subscription is activated at the moment of ordering. The invoice is payable within the period specified in it; in case of non-payment, access to certain features of the Service may be limited and the plan downgraded in accordance with this Offer.

Confirmation of service delivery

• The parties have agreed that proper confirmation of full service delivery without claims from the Client is the Client's payment of the invoice.
• In accordance with Article 9 of the Law of Ukraine "On Accounting and Financial Reporting in Ukraine," a paid invoice is a primary document confirming the business transaction and does not require a separate bilateral act of services rendered.
• The service is deemed delivered at the moment the Client is technically provided access to the Service for the paid period.
• Services for each line item in the invoice are considered provided on the last day of the specified billing period, unless the Client submits a justified written claim within 5 (five) business days after its end.
• Upon the Client's request, the Service Provider may provide an electronic act of services rendered (with an electronic signature), if required by the Client for internal reporting.

Rights and obligations of the parties

The Service Provider undertakes to

• Provide access to the Service in accordance with the selected subscription plan
• Ensure Service operability (SLA — 99.5% monthly uptime)
• Provide technical support via built-in chat or email
• Maintain confidentiality of the Client's data

The Client undertakes to

• Pay for services in a timely manner
• Not use the Service for spam, fraud, or other illegal activities
• Comply with the Telegram Bot API terms of use
• Not share access credentials with third parties

The Service Provider has the right to

• Suspend services if the Client violates the terms of this agreement
• Make changes to the Service's functionality
• Conduct maintenance work with prior notice

Limitation of liability

The Service is provided "as is." The Service Provider does not guarantee that the Service will meet all of the Client's expectations.

The Service Provider is not liable for:

• Losses caused by actions of third parties (Telegram, payment systems, etc.)
• Data loss caused by the Client's actions
• Service unavailability due to force majeure circumstances
• Content created and distributed by the Client through the Service

The Service Provider's maximum liability is limited to the amount paid by the Client over the last 3 (three) months of using the Service. Nothing in this agreement limits liability for intentional misconduct or gross negligence, or in cases where limitation of liability is prohibited by applicable law.

Confidentiality and personal data

• The Service Provider collects and processes the Client's personal data in accordance with applicable Ukrainian law and the Privacy Policy, which is an integral part of this Agreement.
• The Service Provider does not transfer personal data to third parties, except as required by law.
• Data of the Client's Telegram bot subscribers is stored in isolated database schemas. It is accessible to the Client, to the Service Provider — solely to the extent necessary for technical support and administration of the Service — and to the sub-processors listed in § 13 of this agreement and in the Privacy Policy.

Termination of the agreement

• The Client may cancel services at any time by cancelling the subscription in their personal account.
• Upon subscription cancellation, access to the Service is retained until the end of the paid period.
• Refunds for the unused portion of a paid subscription period are not provided, except in cases required by applicable Ukrainian law. Individual refund requests are reviewed upon inquiry at [email protected].
• The Service Provider may unilaterally terminate the agreement in the event of systematic violations by the Client, with 7 days' prior notice.

Dispute resolution

• All disputes shall be resolved through negotiations. If no agreement is reached — in court at the Service Provider's location in accordance with Ukrainian law.
• This agreement is governed by and construed in accordance with the laws of Ukraine.

Amendments to the offer

• The Service Provider reserves the right to amend this offer.
• Amendments are published on this page. The Service Provider notifies the Client of material changes via email or in-Service notification at least 14 days before they take effect.
• Continued use of the Service after amendments take effect constitutes the Client's agreement with the new version of the offer.

Service Provider details

Service Provider: ФОП Канюк В.В.
Tax ID (RNOKPP): 3167709736
Email: [email protected]
Telegram: @4ubot

Bank details for non-cash payments are provided in the invoice. Full Service Provider details are also available upon request at [email protected].

Data Processing Agreement (DPA)

• In relation to the personal data of the Client's Telegram bot subscribers, 4u.bot acts as a data processor, and the Client acts as a data controller within the meaning of the Ukrainian Law on Protection of Personal Data No. 2297-VI of June 1, 2010.
• Purpose of processing: execution of this Public Offer Agreement and operation of the Client's Telegram bots.
• Legal basis for processing: Article 11 of Ukrainian Law No. 2297-VI "On Protection of Personal Data."
• Categories of subscriber personal data processed: Telegram user ID, first name, username, messages, and bot interaction data.
• Retention period: data is retained for the duration of the agreement + 30 days after the Client deletes the bot.

Sub-processors for subscriber data:

• OpenAI, Inc. — AI services (message processing for AI responses)
• Anthropic, PBC — AI services (content generation, bot builder assistant)
• Brevo (Sendinblue) — email notifications
• monobank / LiqPay / WayForPay — subscriber payment processing
• Telegram — message delivery and processing via the Bot API
• Hetzner Online GmbH — infrastructure and database hosting (Germany, EU)
• Cloudflare, Inc. — CDN, attack protection, backup storage

Security measures: encryption in transit (TLS), data isolation at the database schema level (schema-per-tenant), role-based access control (RBAC).

The Client is responsible for having a lawful basis for collecting and processing personal data of their bot subscribers.

Publication date: 2026-02-15 · Last revised: 2026-07-18 · Privacy Policy · Terms of Service